Privacy Policy

Privacy Policy
Last Updated: September 2024

  1. Introduction

Welcome to The Beaufort, Raglan ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website www.beaufortraglan.co.uk ("Website").

  1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, and any details you provide when contacting us or making a booking.
  • Technical Data: IP address, browser type, operating system, and other technical data collected through cookies and analytics tools.
  • Transaction Data: Details of purchases, reservations, or payments made through our website.
  • Marketing Preferences: Information about your communication preferences if you opt into our marketing emails.
  1. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our services, including processing bookings and responding to inquiries.
  • To improve our website, services, and customer experience.
  • To send promotional emails or newsletters (only if you have consented to receive them).
  • To comply with legal obligations.
  1. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity – When processing is required to fulfil a contract, such as a booking.
  • Legitimate interests – For website analytics, service improvement, and fraud prevention.
  • Consent – When you have given explicit consent for marketing communications.
  • Legal obligations – When required to comply with legal or regulatory requirements.
  1. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Service Providers: Third-party providers who assist in website hosting, payment processing, or email communication.
  • Legal Authorities: When required to comply with legal obligations or enforce our terms.
  • Analytics Providers: To improve our website performance and understand visitor behaviour.
  1. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to processing based on legitimate interests.
  • Withdraw consent (where processing is based on consent).

To exercise your rights, please contact us at enquiries@beaufortraglan.co.uk

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  1. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings in your browser. For more details, see our Cookie Policy.

  1. Security Measures

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.

  1. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

The Beaufort, Raglan, High Street, Raglan, Monmouthshire, NP15 2DY

Email: enquiries@beaufortraglan.co.uk

Phone: 01291 690412

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.